Job Details

GENERAL REQUIREMENTS:
* High school diploma or equivalent required.
* Superior customer service skills required.
* Experience in data entry and dealing with the public is required.
* Career interest within the hospitality field or related industry is preferred.
* Computer usage skills required.
* Proficiency in Microsoft Word, Office 97, Outlook, Excel, and LMS system knowledge is preferred.
* Must be able to get along well with co-workers and work as a team.
* Must be able to work a flexible schedule including nights, weekends, and holidays as necessary.
* Professional appearance and demeanor required.
* Strong interpersonal skills are required.
* Must be able to read, write, speak and understand English.
ESSENTIAL JOB FUNCTIONS:
* Greets and welcomes customers with a smile, and takes pride in being a Caesars team member.
* Serves as Hotel representative and customer service role model for other employees.
* Understands, values, and supports the Caesars' mission statement.
* Knows special events, promotions, and player programs.
* Resolves customer issues according to the FOCUS Handling Problem Situations model, using Service Recovery tools.
* Constantly seeks ways to improve friendly, helpful service, and reduce customer wait time to positively impact department's customer service ratings.
* Responsible for the accurate check-in and checkout of guests.
* Ensures that all guest contact is courteous, informative, and thorough.
* Ensures that Housekeeping cleans all rooms prior to issuing keys.
* Responsible for posting charges, settling folios for individuals, groups and due-outs communicated through Housekeeping.
* Receives cash, credit cards, and comps in payment, obtaining proper approval and authorization.
* Maintains an operating bank, renders bills, and issues change.
* Provides reservations for Casino/Hotel guests, which includes restaurants, and special events on property.
* Ensures the timely delivery of all messages, mail, and packages left for guests and departments within the Hotel/Casino.
* Works closely with Executive Host to ensure that all complimentary and high-end amenity offerings are provided consistent with the agreed upon arrangements.
* Ensures guests' problems or complaints are resolved in a prompt, courteous, and efficient manner using Service Recovery tools.
* Maintains knowledge of hotel, community, and Special Events to provide guests with superior service.
* Demonstrates a positive and enthusiastic demeanor to guests, both internal and external at all times.
DEMANDS NECESSARY TO COMPLETE ESSENTIAL JOB FUNCTIONS:
PHYSICAL & MENTAL:
* Must be able to stand for long periods.
* Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
* Must be able to lift and carry up to 25 pounds.
* Responds to visual and aural cues.
* Must have manual dexterity to be able to operate the following equipment: computer, telephone, photo copy machine, fax machine, ten key embosser, printer, and bar encoder.
WORK ENVIRONMENT:
* Must be able to move in and around the Casino/Hotel areas and front desk areas through the entire shift.
* Must be able to respond calmly and handle many customer demands in a fast paced environment
* Must be able to tolerate areas containing second hand smoke.
CAESARS RESERVES THE RIGHT TO MAKE CHANGES TO THIS JOB DESCRIPTION WHENEVER NECESSARY.