Job Details

Join to apply for the Remote Call Center Representative role at TEKsystems.

Job Details

• Start date: 02/02
• Job type & location: Contract to Hire, Sandy Springs, GA (Hybrid/Remote)
• Schedule: MonSat or SunFri shifts; start times between 11:00?am1:30?pm EST. Must be available to work either every Saturday or every Sunday.
• Pay range: $19.50??$19.50 per hour

Training & Onboarding

• Training schedule: 9:00?am5:30?pm (MonFri) EST, 15 working days (11 days trainer?led, 4 days field exercises)
• After training, a two?week nesting period on?site with daily hour debriefs and supervisor guidance.
• Post?nesting: continue on?site role and maintain satisfactory performance & attendance.

Work Environment

• 100% remote with an office near the local Training Hub in Sandy Springs, GA (must reside within 60?mi).
• Ethernet connection required; minimum 50?Mbps download, 25?Mbps upload.
• Setup workstation within 812?ft of modem/router; use provided cable and two ports.
• Desk space: ? two monitors, a phone, keyboard & mouse. Workspace must be free of distractions.

Responsibilities

• Ensure account and member security by identifying red flags and safeguarding member assets.
• Provide account information, perform basic account transactions, and route members to appropriate departments.
• Provide account balances, review transactions, and handle complex account transactions such as shutdowns and stop?payments.
• Transfer funds among member and business accounts, open new accounts, and enroll members in online/mobile banking.
• Order debit cards, handle related inquiries, and submit disputes for unauthorized electronic checks.
• Manage and release direct deposits as required.

Qualifications

• High School Diploma or equivalent.
• Exceptional customer service, active listening, verbal & written communication, professional phone voice.
• Proficiency with computers and strong typing skills.
• Ability to ask probing questions and diffuse tense situations.
• Strong time?management and decision?making skills.
• Adaptability and accountability.

Benefits

• Medical, Dental & Vision
• Critical Illness, Accident & Hospital
• 401(k) Retirement Plan Pre?tax and Roth contributionsLife Insurance (Voluntary Life & AD&D)
• Short & long?term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid Time Off (PTO), Vacation or Sick Leave

Equal Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Seniority Level

Entry level

Employment Type

Contract

Job Function

Other

Industries

Telephone Call Centers