The Kroger Company - 2010 Country Club Road - Responsibilities: Select and gather products for customers' online orders in the most efficient manner with attention to freshness and quality; Assemble customers' online orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up; Provide a positive customer service experience that makes customers want to return to online shopping; Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock; Maintain organization and cleanliness of staging areas and equipment