Job Details

A company is looking for a Patient Experience Coordinator to support Central Operations by delivering exceptional customer service and managing patient inquiries.Key Responsibilities:Respond to patient and customer inquiries through various communication channels, providing accurate information and timely resolutionsReview and resolve escalated problem orders and interact with patients regarding prescription claims and order statusManage inbound calls, collaborate with internal teams, and strive to exceed key performance indicators (KPIs) for service excellenceRequired Qualifications:High School Diploma or GED equivalent required1+ year of customer service experience, preferably in healthcare or pharmacyStrong phone and messaging etiquette with a proven ability to deliver outstanding customer supportSelf-driven and comfortable working with complex systems in a remote work environmentExperience in pharmacy-related customer service is preferred