Job Details

How You Will Create the Extraordinary

General requirements:

• Must be 18 years of age.

• Must have at least three (3) months previous guest contact experience.

• Must possess excellent customer service and communication skills.

• Must be able to initiate and engage in conversation in a professional and friendly manner.

• Must be able to work independently, with little supervision.

• Must be able to work any day of the week and any shift.

• Must be able to get along with co-workers and work as a team.

• Must be able to read, write, speak and understand English.

Essential job functions:

• Provides quick and friendly service to all customers.

• Greets and seats guests in restaurant.

• Cleans Steakhouse areas as needed, including counter tops, sinks, display shelves, tables, storage areas, and lounge areas at assigned station.

• Handles and solves any concerns and questions customers may have.

• Performs all side work and stocking of supplies at assigned station.

• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.

Demands necessary to complete essential job functions:

Physical & Mental:

• Must be able to lift up to 50 pounds, as well as bend, pull, and carry stock to refrigerator and cabinets.

• Must be able to use hand motion when cleaning and wiping counters.

• Must possess the manual dexterity to complete required "side work".

• Must be able to listen and respond to visual and aural cues.

• Must present a well-groomed appearance.

Work environment:

• Must be able to work inside and maneuver throughout assigned station during entire shift.

• Must be able to tolerate areas containing secondhand smoke, high noise levels, bright lights, and dust.

What You Will Need

• Previous experience in a fine dining, upscale hospitality, or high-volume restaurant environment preferred.

• Strong knowledge and experience using OpenTable reservation and guest management systems, including managing reservations, waitlists, seating charts, guest preferences, and special requests.

• Exceptional guest service and communication skills with a professional and polished demeanor.

• Ability to multitask effectively while maintaining attention to detail in a fast-paced environment.

• Strong organizational and time management skills.

• Proficient in handling telephone inquiries, reservation requests, and guest concerns with professionalism and discretion.

• Ability to work collaboratively with managers, servers, bartenders, and support staff to ensure seamless guest experiences.

• Flexible availability, including evenings, weekends, and holidays.

• Familiarity with fine dining service standards, etiquette, and VIP guest relations preferred.

• High school diploma or equivalent required; hospitality education or training is a plus.

Job Info

• Job Identification 88851

• Job Category Food and Beverage & Culinary

• Job Schedule Part time

• Locations Horseshoe Lake Charles (On-site)